In a customer's profile page, you may access the "Expenses" dynamic worksheet from the "Assets" tab.
This is where you may fill up your customer’s expenses. Each category offers you an opportunity to find out what your customer typically spends on, and can be handy to use in a conversation when figuring out saving avenues.
Tip: Your customer is entrusting you with what is often perceived as sensitive information. Support your customer by having non-judgmental conversations. Every individual has different values; often, your personal values may differ from your customer's.
How to Enter Information in the "Expenses" Dynamic Worksheet
1. Click on any Expense category to expand it.
Tip: The Savings section has a “Total Goals” field that may contain a pre-filled number. This number is taken from the current active goal in the Goals tab.
2. Scroll down and click on the "Baseline Zero" button
Before filling in any of the fields, be sure to scroll down and click on the “Baseline Zero” button first.
Clicking on “Baseline Zero” helps to automatically enter the number 0 for each field in the "Expenses" dynamic worksheet.
Entering the number “0” (when a customer doesn't have anything in that account) establishes a baseline that allows Change Machine to track the customer’s progress. This also helps to indicate that you already have that particular conversation with your customer.
3. Toggle the appropriate period between weekly, monthly and annually
For a specific income source that you're entering for your customer, under the "Period" column, you may toggle between weekly, monthly and annually.
If a weekly or monthly period is selected, Change Machine automatically extrapolates the number to an annual figure under the "Annual" column.
The total monthly and annual income and expenses may be found at the bottom bar of the screen.
This allows you to show your customer the monthly and annual deficit or surplus to further the coaching conversation.
Tracking Asset Balances Over Time
If you have seen the same customer over several meetings and have entered data in those meetings, you will be able to see historical information over time.
1. Click on a category name
For instance, this can be "Cable" or "Groceries."
2. A detailed pane of information will appear on the right side
This pane displays the current expense amount, along with a table of relevant historical expenses for that category.
In the table of historical data, click on the "Period" or "Amount" column to edit data for past expenses for that category.
Printing the Assets: Expenses Dynamic Worksheet
Clicking the "Print" button at the bottom of the Assets: Expenses dynamic worksheet will enable you to print a summary of the expenses entered in the dynamic worksheet.
Depending on your customer's language preference selected within the customer's Details tab, the language on the printout will be in either English or Spanish.